概要

I am looking a better platform where I can utilise my abilitiesbr/I have more then 6+ years experience in customer services / customer support / customer handling served as a business System analyst L2/client Succes manager/Senior customer service representative /Team Lead (Expert in dealing with CRM/Zoho/Ivr/voip/twilio).

项目

USA Client Sucess Manager
USA Client Support
USA Businesses System Analyst
Sustainable City Dubai

工作经历

公司标识
Client Sucess Manager/Business System Analyst L2/ Customer Support / Client Support
360s2g
May 2020 - 代表 | California, USA

Working as a client Sucess manager to engage with clients senior management ,handling and managing Customer team and looking after the tasks

公司标识
Project Manager/Customer Service Representative
NDA
Mar 2020 - 代表 | California, USA

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公司标识
Business System Analyst,Client Success Manager
NDA
Jan 2020 - 代表 | Islamabad, Pakistan

Working as a business System analyst My tasks are ,customer services ,Testing,feedback,Calls,Chatbot,Emails improvement in portal etc

公司标识
Assistant BM
Highpoint Ventures (Pvt) Ltd
Jun 2019 - Mar 2022 | Islamabad, Pakistan

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公司标识
Customer Service Representative
Sustainable City
Jan 2017 - Dec 2019 | Dubai, United Arab Emirates

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公司标识
Floor Manager
Edenrobe
Mar 2015 - Mar 2017 | Islamabad, Pakistan

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公司标识
Manager
On board Ltd
Jan 2015 - Dec 2016 | Islamabad, Pakistan

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学历

Arab University Dubai
证书, Agricultural‎
Hydroponic
Completed
2018
Allama Iqbal Open University (AIOU)
学士, 贸易学士, B.A‎
Arts
所占比重 49%
2015
Allama Iqbal Open University (AIOU)
中级/A级, 贸易学学生, HSSC‎
Arts, Hssc
等级 C
2013
Matric
大学入学/0级, 艺术, SSC‎
Humanities
所占比重 50%
2011

技能

熟练 Customer Service
熟练 Discord
熟练 Problem Solving
熟练 Account Management
熟练 Active Listener
熟练 American Incessant
熟练 Analytic Reporting
熟练 Analytical Skills
熟练 Analyze Problems
熟练 Answering Inquiries
熟练 Attention To Details
初学者 B2B Business Development
初学者 Blog Writing
熟练 BPO Operations
中级 British Accent
熟练 Building Codes & Regulations
熟练 Business Acumen
熟练 Business Analysis
初学者 Business Analytics
熟练 Business Development
熟练 Business Development Skills
初学者 Business Development Process
熟练 Business Development Strategies
初学者 Business Intelligence
初学者 Business Problems Analysis
初学者 Business Process Mapping
初学者 Business Statistics
初学者 Business Strategy
熟练 CAD Software and Design Tools
熟练 Call Center Development
熟练 Call Handling
熟练 Chat Support
熟练 Chat Support Skills
熟练 Client Acquisition Skills
熟练 Client Dealing
熟练 Client Dealing 
熟练 Client Followup
熟练 Client Persuasion
熟练 Client Relations Management
熟练 Client Relationship
熟练 Client Relationship Management
熟练 Client Services
熟练 Client Services Management
熟练 Client Success Management
熟练 Collaborative Leadership
熟练 Computer Proficient
熟练 Configuration Switches
中级 Content Development
熟练 Coordination Skilla
熟练 Coordination Skillss

语言

熟练 乌尔都语
中级 旁遮普语
初学者 阿拉伯语
熟练 英语